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How long will it be before my order ships?
If you order inventoried items, your order will process and ship in 2-3 business days.
How long does it take to process an order with monogramming of my initials or my name?
Please allow 5-7 business days for your monogrammed order to be processed.
How long does it take for orders with custom logos silkscreened or embroidered?
Please allow a minimum of 15-20 business days for processing on custom silksreened or embroidered orders. Additional time may be required if the order quantity is large, or it requires complicated artwork.
How do you ship?
For shipping addresses in the continental U.S., we ship FedEx Ground. Orders going to Alaska, Hawaii, APO or FPO addresses, or PO boxes ship Priority Mail via the U.S. Postal Service. For more details on shipping, please refer to our Shipping Policy.
Can you expedite the processing of my order?
Orders for inventoried items can be expedited to ship sooner than 2-3 business days. Please call 800-344-7242, ext. 141 to request expedited order processing. Or, include a comment on your online order requesting expedited order processing. Although it may not always be possible, we will do our best to fulfill your request.
What if I want expedited shipping on my order?
Expedited shipping options are available for orders shipping within the continental U.S. FedEx 2nd Day or Overnight service is available. Please be advised that additional shipping charges will apply. To request expedited shipping, please call 800-344-7242, ext. 141, or include a comment on your online order requesting expedited shipping (please specify 2nd Day or Overnight). Requesting expedited shipping will not automatically invoke expedited processing of your order. If you need expedited order processing and expedited shipping, please call 800-344-7242, ext. 141, or include a comment on your online order requesting both.
Can you ship my order the same day it is placed?
Orders for inventoried items can be shipped the same day, provided the request is made before 2:00 PM Central Time. To request same day shipping, please call 800-344-7242, ext. 141, or include a comment on your online order requesting same day shipping.
Do you offer a guarantee on your bags?
Our products are 100% guaranteed against any defects in workmanship or materials. Click here for more details on our guarantee.
How do I return a defective bag?
If you have a defective bag, call us at 800-344-7242, ext. 141, or e-mail us at sales@flyingcirclebags.com for a Return Authorization number and return shipping instructions. Returns will not be accepted without a Return Authorization number. For detailed information regarding returns, please refer to our Return Policy.
The bags I bought this year are a different shade than the ones I bought last year. Why?
Fabric for our bags is produced in dye lots. All bags produced from the same dye lot will be exactly the same color, but bags from different dye lots (different years) sometimes appear slightly lighter or darker. Colors you see on the website are usually accurate, but contact us for a fabric swatch if the shade is really important.
How do I submit artwork for my custom bag order?
We prefer camera-ready artwork, submitted my e-mail or fax. Consult the Customize page for specific instructions on how to submit artwork. If you need custom art work produced for you, there is a charge of $25/hour for art or logo design.
How should I clean my Flying Circle bag?
Dry clean or wash your bag in cold water. Air dry. Caution: washing in water weakens the water-resistant polyurethane finish on most bags.
Are your bags available in any retail stores?
Yes, our bags are carried in AAFES PX, BX, Military Clothing, and Troop stores throughout the U.S. and overseas. They are also available at www.aafes.com. Some military specialty civilian stores also carry our products. To find a store near you, please call 800-344-7242, ext. 123.
How do I become a wholesale customer?
If you are a re-seller, you may apply to become a wholesale customer of Flying Circle Bags. For further information on becoming a wholesale customer, please refer to our Info For Buyers page.
Do you have a GSA contract?
Yes. Please refer to our Info For Buyers page under Government Purchases for detailed information and links.
Where can I find those cute, colorful children's bags you make?
Those sweet little things are made by our sister company, mint®. They can be found at www.ohmint.com