FREQUENTLY ASKED QUESTIONS

How long will it be until I get my order?
If you order inventoried items, most will ship in 2-3 days.

How long for custom orders?
Custom orders can take as long as 6 weeks, depending on the difficulty of the order. Most take 3 weeks or less.

How do you ship?
Fed-Ex, UPS and USPS - C.O.D., P.O. Box, APO.

Do you accept returns?
Our products are 100% guaranteed for fine craftsmanship. If you have a defective bag, call us at (830) 249-2480 for a Return Authorization number and return shipping method. All returns must have this number.

The bags I bought this year are a different shade than the ones I bought last year. Why?
Fabric for our bags is produced in dye lots. All bags produced from the same dye lot will be exactly the same color, but bags from different dye lots (different years) sometimes appear slightly lighter or darker. Colors you see on the website are usually accurate, but contact us for a fabric swatch if the shade is really important.

How do I submit artwork for my custom bag order?
We prefer camera-ready artwork, submitted my email or fax it to (830) 249-3567. Consult the Art Production Guide for specific information on file formats to submit. If you need us to alter your art, there is a charge of $20/hour for art or logo design.

Do you protect sales areas?
Yes. We protect the zip code sales area of current customers.